We spoke to a manager called Julie(She didn't like me very much AT ALL) today and she didn't want to comment so we sent her an email with some of the info from the review to pass on to her General manager, below is the email
A review has been carried out on your hotel, this review will be published on a new site which is putting the customer service back into the hands of the customer. It is giving a voice for those who feel speechless and its aim is to urge service providers to increase thier level of customer service and to give satisfaction to the every day user. We are giving you the chance to respond to some of the negative comments in the review, which are outlined below. The websites aim is not to slander or inslut anyone but to but a comedic spin on the fact things are plainly not up to scratch, we hope you can provide us with some positve comments
The worst part of this whole experience was the bathroom, superficially clean and obviously not scrubbed like you would expect, I have this trick, fill the bath with body lotion and water, and let it settle, all the dust and dirt will cling to it and you'll see how unclean it really is.. I cleaned the bath but unfortunately not enough, my partner; the non moaning half of me has got a serve case of fungus on his feet and is currently on medication to get rid of it. He actually got an infected foot and had to visit the doctor because it started to spread. (He is actually taking antibiotics and the doctors tells me he should make a full recovery) Can you spell disgusting, I can and I'll give you a hint, it starts with an M and ends with almaison
Would you care to comment on this?
Shortly afterwards the Duty manager arrived to fix my TV (joy! as deal or no deal was going to start any minute) and after fiddling with the TV's fitting and huffing and puffing the like the big bad wolf, he decided that turning it on and off would work, and unfortunately for me, it did. I have to say I think I went a bit red, but I was willing to admit defeat and apologised to which he replied "A simple on and off usually solves problem" and you know what, I didn't like his tone (surprise surprise says you) Note to you Mr manager type person. NOT COOL! If my tap won't turn on, I expect you to arrive with a smile on your face and a wrench in your hand, one preferably NOT to hit me with. Service with a smile seems not to have hit Malmasion yet!
My arrival at the fourth floor was good, it seemed cleaner up higher, and I was confident; I was ready to really start enjoying my break and even agreed that if the next two days went ok, I'd give a good review! Again. Hell was I wrong. She placed us beside another stairwell and a gym, or at least what they call a gym. I'm not really sure a set of weights and a treadmill or two classes as a gym, more like a window display in Argos, but hey, I'm not a fitness expect, needless to say they would generate noise and considering the reason I had a room change I taught this was just, well fecking dim!
this was in reference to a room change because of noise but was acutaly put in a noisier area of the hotel, comment please.
You also recieved only 2 out of ten in their rating factor, do you care to comment on this?
We look forward to hearing from you, and if we don't, the review will be posted and an email will be sent to you with the relevant website address where you can review the review, we can however say that at that time we may not be able to facilitate adding of comments as other reviews will be taking place, and must take priority.
The reply we recieved from the Malmaison after giving them every oppurtunity to redeem themselves is below
Thank you for this information. Malmaison do not wish to comment.
Now I'm even more let down and if I didn't already think there score was low enough I'd lower it! Comments please
image from: http://images.jupiterimages.com/common/detail/10/69/22256910.jpg
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